The Experience Sprint
We fix the biggest problem the Diagnostic found — redesigning it with your team, building the software if it's needed, and committing to one number moving.
Six to eight weeks on the problem costing you the most. We redesign how that part of your business works, step by step, alongside your team. Where the fix needs software, ExSient builds it. And we commit to one measurable result: the number the Diagnostic said matters most.
This step is for you if
- The Diagnostic named the problem and now you want it fixed
- Your team can do the work, but needs the fix designed first
- You need the tool built too — ExSient builds it
- You want AI helping your customers without it feeling robotic
What happens
Redesign
We rework the broken part of the customer's experience with your team, step by step — not handed over a wall.
Map the new way
A clear picture of how it should work from now on — every step, every handoff, human and AI.
Make the AI feel human
Wherever AI talks to your customers, we design and test it before customers ever meet it.
Ship and measure
We put it live with your team and track the one number this was all for.
What you leave with
- The broken part of your customer experience, redesigned and live
- A step-by-step map of the new way of working
- AI touchpoints that feel human
- One number we committed to moving, measured
How the fee works
Fixed fee, quoted for your market within 24 hours. No hourly billing, no scope creep, no negotiation theatre.
- Fixed fee — quoted for your market within 24 hours.
- Scoped from the Diagnostic; the full Diagnostic fee credits toward it.
Every engagement starts with the free Snapshot, so we both know the problem is worth this step.